Troubleshooting & FAQ

Device not reporting location

Check these first:

1. Mob-One: Is the Y-cable's male connector firmly seated in the factory OBD-II harness? Is the tracker connected to one of the female ends?
2. Mob-Light: Is the device properly wired per the professional installation?
3. Is the vehicle battery charged? (The device draws power from the vehicle)
4. Has the device been installed for at least 15 minutes?

Still not working?

• Drive the vehicle to an open-sky area (away from garages or tall buildings) for 5 minutes
• For Mob-One: disconnect and re-seat the Y-cable connections
• Check the LED status indicator (see table below)

LED status reference

LED	Meaning	Action
Solid green	Connected and reporting	No action needed
Blinking blue	Searching for GPS	Wait 5 min, move to open sky
Blinking green	GPS acquired, connecting to network	Wait 2-3 min
Red	No cellular connection	Move vehicle to area with cell coverage
No light	No power	Check Y-cable connections (Mob-One) or wiring (Mob-Light), check vehicle battery

Vehicle shows wrong location

GPS accuracy depends on satellite visibility. Common causes of inaccurate location:

• Vehicle is inside a garage or parking structure
• Device was just installed and hasn't acquired a full GPS fix
• Dense urban area with tall buildings (signal reflection)

Solution: Drive the vehicle for 5-10 minutes in an open area. The GPS will self-correct.

Can't log into the portal

• Double-check the portal URL from your welcome email
• Try resetting your password using the "Forgot password" link
• Clear your browser cache and cookies
• Try a different browser

If none of the above works, contact [email protected] with your company name and the email address associated with your account.

Vehicle blocking not working (Mob-Light only)

Smart Starter Disable® prevents the engine from starting — it does not stop a running engine (this is a safety feature).

If the block command isn't working:

1. Confirm the vehicle's engine is off
2. Send the block command from the portal
3. Wait 30-60 seconds for confirmation
4. Attempt to start the vehicle — it should not start

Smart Starter Disable® only works when the engine is off. For safety, it will never kill a running engine.

How often does the device update its location?

The device reports its position at regular intervals while the vehicle is in motion, and less frequently when parked. You can always request an on-demand location update through the portal.

Does the device drain my vehicle's battery?

The Mob-One and Mob-Light draw very minimal power from the vehicle. Under normal use, they will not drain your battery. If the vehicle is parked for an extended period (2+ weeks without being started), the device enters low-power mode to conserve the battery.

Can I move the device to a different vehicle?

Mob-One: Yes. Disconnect the Y-cable assembly from the current vehicle's OBD-II harness and reinstall it in the new vehicle following the installation guide. Contact IturanMob support to update the vehicle assignment in the portal.

Mob-Light: Contact IturanMob support — Mob-Light devices require professional installation, so moving them between vehicles should be handled by a technician.

Still need help?

Email [email protected] with:

• Your company name
• Order number
• Vehicle VIN (if applicable)
• Description of the issue

We respond within 24-48 business hours.